Management is doing things right; leadership is doing the right things.
Business has only two functions – marketing and innovation.
Effective leadership is not about making speeches or being liked leadership is defined by results not attributes.
Efficiency is doing things right; effectiveness is doing the right things.
Management by objective works - if you know the objectives. Ninety percent of the time you don't.
Rank does not confer privilege or give power. It imposes responsibility.
Decision making is the specific executive task.
The aim of marketing is to know and understand the customer so well the product or service fits him and sells itself.
Value added is a meaningless concept for a retail business, for a bank, for a life insurance company, and for any other business which is not primarily engaged in manufacturing.
Making good decisions is a crucial skill at every level.
A manager is responsible for the application and performance of knowledge.
INNOVATION is the specific tool of entrepreneurs, the means by which they exploit change as an opportunity for a different business or a different service. It is capable of being presented as a discipline, capable of being learned, capable of being practiced. Entrepreneurs need to search purposefully for the sources of innovation, the changes and their symptoms that indicate opportunities for successful innovation. And they need to know and to apply the principles of successful innovation.
Objectives are not fate; they are direction. They are not commands; they are commitments. They do not determine the future; they are means to mobilize the resources and energies of the business for the making of the future.
Efficiency is doing better what is already being done.
Education can no longer be the sole property of the state.
Checking the results of a decision against its expectations shows executives what their strengths are, where they need to improve, and where they lack knowledge or information.
The most important thing in communication is to hear what isn't being said.
Knowledge has to be improved, challenged, and increased constantly, or it vanishes.
The honest work of yesterday has lost its social status, its social esteem.
Everything must degenerate into work if anything is to happen.
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