Philip Crosby Quotes

A collection of quotes by Philip Crosby.

Philip Crosby was a renowned American author, businessman, and quality management expert. Born on June 18, 1926, in Wheeling, West Virginia, Crosby dedicated his career to the philosophy of zero defects and continuous improvement.

Crosby's early professional years were spent in various roles, including a successful sales career. However, his true passion lay in quality management. He became one of the leading figures in the field, advocating the idea that prevention of defects is the best approach to quality improvement. His well-known mantra, "Quality is free," emphasized that the cost of poor quality exceeded the investment required for prevention.

In 1979, Crosby's groundbreaking book, "Quality Is Free: The Art of Making Quality Certain," was published. It quickly became a bestseller and solidified his reputation as a quality management expert. Crosby believed that organizations should strive for zero defects, encouraging a culture of continuous improvement. His ideas and methods played a crucial role in transforming the approach to quality in numerous industries.

Through his consulting work, speeches, and books, Crosby influenced countless organizations worldwide to adopt his principles and techniques. He developed several quality improvement methodologies, including the Four Absolutes of Quality and the Fourteen Steps to Quality Improvement.

Philip Crosby's impact on the world of quality management was significant. His emphasis on prevention, accountability, and customer satisfaction led businesses to realize that quality should be an integral part of every process, rather than an afterthought. His ideas continue to shape the way organizations operate and strive for excellence in the modern business world. Philip Crosby passed away on August 18, 2001, leaving behind a legacy of quality excellence.