Anyone working for a big company might be skeptical that a large business, or even a strictly online business, can form the same kind of friendly, loyal relationship with customers as a local retailer. I'm saying it's already been done because I lived it.

Summary

This quote suggests that people who work for a large company may doubt that such businesses, including online ones, can develop a warm and loyal bond with customers like local retailers can. However, the speaker asserts that such a connection is possible because they personally experienced it. This quote highlights the speaker's belief in the potential for large or online businesses to cultivate meaningful customer relationships comparable to those established by local retailers.

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