Quote by Peter Drucker

Few companies that installed computers to reduce the employment of clerks have realized their expectations... They now need more, and more expensive clerks even though they call them 'operators' or 'programmers.'

Few companies that installed computers to reduce the employm

Summary

This quote suggests that companies often invest in computer technology in hopes of reducing workforce and cutting costs. However, the reality is that these companies end up needing to hire more employees to operate and manage the technology. Despite being referred to as "operators" or "programmers," these new positions are essentially more expensive versions of the clerks they were meant to replace. The quote challenges the idea that technology always leads to overall efficiency and cost reduction in the business context.

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By Peter Drucker

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