The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency. The second is that automation applied to an inefficient operation will magnify the inefficiency.

Summary

This quote by Bill Gates emphasizes the importance of using technology wisely in a business environment. It states that if automation is implemented in an already efficient operation, it will enhance and amplify its efficiency. Conversely, if automation is applied to an inefficient operation, it will only further highlight and worsen the inadequacies. In essence, the quote highlights the fact that automation alone is not a solution to inefficiencies, but rather a tool that should be used strategically in well-functioning systems to achieve optimal results.

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