We found that the most exciting environments, that treated people very well, are also tough as nails. There is no bureaucratic mumbo-jumbo... excellent companies provide two things simultaneously: tough environments and very supportive environments.

Summary

This quote highlights the discovery that the most thrilling and rewarding work environments are ones that strike a balance between being challenging and supportive. It emphasizes that excellent companies do not get bogged down by unnecessary bureaucracy, but instead create tough yet fair conditions for their employees. These organizations understand that fostering growth and success requires a combination of high expectations and adequate support systems. Ultimately, this quote underscores the importance of having both a demanding atmosphere and a culture of support in order to create an exciting and fulfilling workplace.

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