Quote by Source Unknown

When handling a customers complaint, remember: If you can't fix it, don't drop it.

When handling a customers complaint, remember: If you can't

Summary

This quote emphasizes the importance of effective customer service. It suggests that when faced with a customer complaint or issue, it is vital not to ignore or abandon it if it cannot be immediately resolved. Instead, it encourages individuals to explore alternative solutions or seek assistance from colleagues or supervisors to ensure that the customer's concerns are addressed and their satisfaction is prioritized. It promotes a proactive and dedicated approach to resolving customer issues, rather than giving up or dismissing them.

Topics

Customer Service / Sales

By Source Unknown

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