The idea that Bill Gates has appeared like a knight in shining armor to lead all customers out of a mire of technological chaos neatly ignores the fact that it was he who, by peddling second- rate technology, led them into it in the first place.

Summary

This quote criticizes the perception of Bill Gates as a heroic figure rescuing customers from technological chaos. It highlights the irony that it was Gates himself who initially contributed to this chaos by selling inferior technology. The quote serves as a reminder that the role of Gates and other technology leaders cannot be disregarded when assessing the state of the industry. It essentially challenges the idea of Gates as a savior, suggesting that his actions may have caused the problem he is said to solve.

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