Most people have no idea how to politely answer a phone. The English do, and it's been their only major business advantage for the past two centuries.

Summary

This quote suggests that the English possess a unique skill of answering the telephone politely, which has contributed significantly to their business success over the last 200 years. It implies that people from other cultures or regions may lack this skill or have not recognized its importance in the realm of business communication. The quote highlights the significance of phone etiquette in professional interactions, positioning it as an advantage that the English have successfully harnessed for a considerable period of time.

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