What's important at the grocery store is just as important in engines or medical systems. If the customer isn't satisfied, if the stuff is getting stale, if the shelf isn't right, or if the offerings aren't right, it's the same thing. You manage it like a small organization. You don't get hung up on zeros.

Summary

This quote emphasizes the importance of customer satisfaction and effective management in various domains. It suggests that regardless of the industry, whether it is a grocery store, engines, or medical systems, satisfying the customer's needs and maintaining quality is vital. It highlights the need for attentiveness to details like product freshness and proper organization, emphasizing that these principles should be applied regardless of the size or scale of the organization. Additionally, the quote suggests that focusing on solving problems and improving customer experience is more important than getting caught up in numerical metrics.

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