Quote by Steve Cuthbert

The 1990s customer expects service to be characterized by fast and efficient computer-based systems.

The 1990s customer expects service to be characterized by fa

Summary

This quote highlights the changing expectations of customers in the 1990s, emphasizing their desire for fast and efficient service provided through computer-based systems. With the rise of technology and the internet, customers were increasingly reliant on and accustomed to speedy and automated processes. Businesses were thus required to adapt to the changing landscape by implementing computer-based systems to meet these expectations and provide efficient customer service. This quote encapsulates the evolving customer mindset during that time period and the imperative for businesses to meet those demands.

Topics

Customer Service / Sales

By Steve Cuthbert

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