Your ability to move others into appropriate, timely, and effective action is largely determined by the consequences of your speaking and listening.

Summary

This quote suggests that the impact of our communication skills, both in speaking and listening, greatly influences our ability to motivate others to take appropriate and meaningful action. The effectiveness of our communication lies in the consequences it produces, emphasizing the importance of conveying messages that prompt individuals to act in a timely and efficient manner. By recognizing the power of our words and actively practicing empathetic listening, we enhance our ability to influence others and achieve desired outcomes.

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