Quote by Roger Staubach
At a car dealership, the person who sells the car is the hero, and also gets the commission. But if the mechanics don't service that car well, the customer won't return.
Summary
This quote highlights the importance of customer service and the interconnected roles of different individuals within a business. In a car dealership, the salesperson is often seen as the hero because they make the sale and earn a commission. However, the quote suggests that the mechanics who service the car play a crucial role too. If the mechanics do not fulfill their responsibility and the car isn't serviced well, customers will be dissatisfied and unlikely to return. It emphasizes the significance of fulfilling promises and meeting customer expectations beyond just the initial sale.