Quote by Steve Jobs
This is what customers pay us for - to sweat all these details so it's easy and pleasant for them to use our computers. We're supposed to be really good at this. That doesn't mean we don't listen to customers, but it's hard for them to tell you what they want when they've never seen anything remotely like it.
Summary
This quote emphasizes the importance of customer satisfaction and how it is the responsibility of a company to meticulously address the smallest details to ensure that using their products or services becomes effortless and enjoyable for customers. Additionally, it acknowledges that while listening to customer feedback is crucial, true innovation often occurs by providing solutions that customers may not have even envisioned. It reinforces the notion that customers expect expertise from a company in providing them with fantastic user experiences.
Topics
Computers
By Steve Jobs
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