Quote by Robert Heller
The difference between management and administration(which is what the bureaucrats used to do exclusively) is the difference between choice and rigidity.
Summary
This quote highlights the distinction between management and administration. It suggests that while administration was traditionally associated with bureaucratic rigidity and adherence to rules and protocols, management is characterized by the ability to make choices and exercise flexibility. Management involves decision-making, strategizing, and directing resources, while administration focuses more on enforcing policies and procedures. This quote emphasizes the dynamic and adaptable nature of management compared to the old bureaucratic approach of administration.