Quote by John McKinley
The most essential thing for us was to get the business model right, then put the world-class technology under it to support it. At Merrill, that meant not doing what people expected.
Summary
This quote emphasizes the importance of building a strong business model before implementing technology. It highlights the idea that technology should be utilized to enhance and support the business model, rather than determining the direction of the business. The quote also implies that Merrill took an unconventional approach, choosing not to follow the crowd or conform to expectations. This suggests that they prioritized finding a unique and effective business model that ultimately led to success.