Quote by Lucian Leape, M.D. Patient Safet
Incompetent people are, at most, 1% of the problem. The other 99% are good people trying to do a good job who make very simple mistakes and it's the process that set them up to make these mistakes.
Summary
This quote emphasizes that the majority of problems in any system or organization are not caused by the actions or abilities of incompetent individuals. Instead, it suggests that the real culprit behind mistakes is the flawed process or structure in place. The quote contends that around 99% of errors arise from well-intentioned individuals who make simple mistakes due to the limitations or deficiencies of the system they are working within. In essence, it highlights the importance of addressing and improving processes rather than merely blaming individuals when mistakes occur.
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