A lot of knowledge in any kind of an organization is what we call task knowledge. These are things that people who have been there a long time understand are important, but they may not know how to talk about them. It's often called the culture of the organization.

Summary

This quote highlights the concept of task knowledge within organizations. Task knowledge refers to the implicit knowledge that experienced individuals possess about certain tasks or practices, which they may understand but find difficult to articulate. Such knowledge often pertains to the culture or norms within the organization. It emphasizes that important information and practices within an organization might not be explicitly communicated but are embedded in the collective understanding of long-standing employees.