Summary
This quote signifies a shift in perspective, suggesting that instead of focusing solely on the company's products or services, the emphasis is now placed on prioritizing the needs and preferences of the customer. The quote implies a willingness to go the extra mile and find ways to showcase the customer's value, positioning them as a central figure in the company's decision-making processes. It highlights a customer-centric approach and a commitment to building stronger relationships by ensuring their satisfaction and placing them at the forefront of business strategies.
Topics
Attitude
By Terry Semel