Quote by Richard Thalheimer

People expect a certain reaction from a business and when you pleasantly exceed those expectations, you've somehow passed an important psychological threshold.


People expect a certain reaction from a business and when yo

Summary

This quote suggests that when a business goes above and beyond what customers expect, it can create a significant impact on their perception. When a company exceeds customer expectations, whether through exceptional service or product quality, it creates a positive impression that goes beyond the customer's initial expectations. This can build trust, loyalty, and a sense of satisfaction, ultimately leaving a lasting impression in the minds of customers. By surpassing these expectations, the business reaches a crucial psychological milestone, positioning itself favorably in the minds of its customers.

By Richard Thalheimer
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Random Quotations

Language as putative science. - The significance of language for the evolution of culture lies in this, that mankind set up in language a separate world beside the other world, a place it took to be so firmly set that, standing upon it, it could lift the rest of the world off its hinges and make itself master of it. To the extent that man has for long ages believed in the concepts and names of things as in aeternae veritates he has appropriated to himself that pride by which he raised himself above the animal: he really thought that in language he possessed knowledge of the world. The sculptor of language was not so modest as to believe that he was only giving things designations, he conceived rather that with words he was expressing supreame knowledge of things; language is, in fact, the first stage of occupation with science. Here, too, it is the belief that the truth has been found out of which the mightiest sources of energy have flowed. A great deal later - only now - it dawns on men that in their belief in language they have propagated a tremendous error. Happily, it is too late for the evolution of reason, which depends on this belief, to be put back. - Logic too depends on presuppositions with which nothing in the real world corresponds, for example on the presupposition that there are identical things, that the same thing is identical at different points of time: but this science came into existence through the opposite belief (that such conditions do obtain in the real world). It is the same with mathematics, which would certainly not have come into existence if one had known from the beginning that there was in nature no exactly straight line, no real circle, no absolute magnitude.

Friedrich Nietzsche