Quote by Jan Carlzon

Problems are solved on the spot, as soon as they arise. No front-line employee has to wait for a supervisor's permission.

Problems are solved on the spot, as soon as they arise. No f

Summary

This quote highlights the importance of empowering front-line employees to solve problems as they occur without needing approval from supervisors. By giving employees the autonomy to make immediate decisions and take instant action, problems can be addressed in a timely manner. This approach eliminates delays in the decision-making process and promotes a culture of efficiency, where employees feel empowered and responsible for finding solutions. It encourages a proactive mindset and allows organizations to effectively respond to challenges as they arise, fostering a more agile and responsive work environment.

Topics

Problems

By Jan Carlzon

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