Quote by Mark Twain

I think a compliment ought to always precede a complaint, where one is possible, because it softens resentment and insures for the complaint a courteous and gentle reception.


I think a compliment ought to always precede a complaint, wh

Summary

This quote suggests that when giving feedback or expressing dissatisfaction, it is important to start with a compliment, whenever possible. By offering praise first, it helps to reduce negative emotions and increases the likelihood of the complaint being received in a more respectful and receptive manner. This approach aims to maintain a courteous and gentle tone, promoting better communication and understanding between the parties involved.

By Mark Twain
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From Les Miserables:All at once, in the midst of this profound calm, a fresh sound arose; a sound as celestial, divine, ineffable, ravishing, as the other had been horrible. It was a hymn which issued from the gloom, a dazzling burst of prayer and harmony in the obscure and alarming silence of the night; women's voices, but voices composed at one and the same time of the pure accents of virgins and the innocent accent of children, -- voices which are not of the earth, and which resemble those that the newborn infant still hears, and which the dying man hears already. This song proceeded from the gloomy edifice which towered above the garden. At the moment when the hubbub of demons retreated, one would have said that a choir of angels was approaching through the gloom.Cosette and Jean Valjean fell on their knees.They knew not what it was, they knew not where they were; but both of them, the man and the child, the penitent and the innocent, felt that they must kneel.These voices had this strange characteristic, that they did not prevent the building from seeming to be deserted. It was a supernatural chant in an uninhabited house. While these voices were singing, Jean Valjean thought of nothing. He no longer beheld the night; he beheld a blue sky. It seemed to him that he felt those wings which we all have within us, unfolding.The song died away. It may have lasted a long time. Jean Valjean could not have told. Hours of ecstasy are never more than a moment.

Victor Hugo