Phil Crosby Quotes

A collection of quotes by Phil Crosby.

Phil Crosby (1926-2001) was an American businessman and quality management expert. He is best known for his contribution to the field of quality management through his concept of "zero defects." Crosby emphasized the importance of prevention rather than detection of defects in products and services, advocating for a proactive approach to quality. He authored several influential books, including "Quality Is Free" and "Quality Without Tears," and served as the Chairman of the American Society for Quality. Crosby's ideas and methodologies continue to shape the quality management practices of organizations worldwide.