What the customer demands is last year's model, cheaper. To find out what the customer needs you have to understand what the customer is doing as well as he understands it. Then you build what he needs and you educate him to the fact that he needs it.

Wealth brings a heavy purse; poverty, a light spirit.

Leo Tolstoy

Give me your tired, your poor, your huddled masses yearning to breathe free, the wretched refuse of your teeming shore. Send these, the homeless, tempest-tossed to me, I lift my lamp beside the golden door!

Emma Lazarus

But if you will not take this Counsel, and persist in thinking a Commerce with the Sex inevitable, then I repeat my former Advice, that in all your Amours you should prefer old Women to young ones. You call this a Paradox, and demand my Reasons. They are these:1. Because as they have more Knowledge of the World and their Minds are better stor'd with Observations, their Conversation is more improving and more lastingly agreable.2. Because when Women cease to be handsome, they study to be good. To maintain their Influence over Men, they supply the Diminution of Beauty by an Augmentation of Utility. They learn to do a 1000 Services small and great, and are the most tender and useful of all Friends when you are sick. Thus they continue amiable. And hence there is hardly such a thing to be found as an old Woman who is not a good Woman.3. Because there is no hazard of Children, which irregularly produc'd may be attended with much Inconvenience.4. Because thro' more Experience, they are more prudent and discreet in conducting an Intrigue to prevent Suspicion. The Commerce with them is therefore safer with regard to your Reputation. And with regard to theirs, if the Affair should happen to be known, considerate People might be rather inclin'd to excuse an old Woman who would kindly take care of a young Man, form his Manners by her good Counsels, and prevent his ruining his Health and Fortune among mercenary Prostitutes.5. Because in every Animal that walks upright, the Deficiency of the Fluids that fill the Muscles appears first in the highest Part: The Face first grows lank and wrinkled; then the Neck; then the Breast and Arms; the lower Parts continuing to the last as plump as ever: So that covering all above with a Basket, and regarding2 only what is below the Girdle, it is impossible of two Women to know an old from a young one. And as in the dark all Cats are grey, the Pleasure of corporal Enjoyment with an old Woman is at least equal, and frequently superior, every Knack being by Practice capable of Improvement.6.

Benjamin Franklin

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.

Jeff Bezos

We will only understand the miracle of life fully when we allow the unexpected to happen. Every day, G-d gives us the sun-and also one moment in which we have the ability to change everything that makes us unhappy. Every day, we try to pretend that w

Paulo Coelho

You should be able to afford health care for your family. You should be able to retire with dignity and respect. And you should be able to give your children the kind of education that allows them to dream even bigger, go even farther and accomplish even more than you could ever imagine.

Cory Booker

If we hope for what we are not likely to possess, we act and think in vain, and make life a greater dream and shadow than it really is.

Joseph Addison

I want to see the king. Wonderful. I'm glad for you. Why are you so glad? Because it's good for every human being to have an unfulfilled wish. It makes all of life so poignant.

Orson Scott Card

Delusions are often functional. A mother's opinions about her children's beauty, intelligence, goodness, et cetera ad nauseam, keep her from drowning them at birth.

Robert A. Heinlein

Give up control even if it means the employees have to make some mistakes.

Frank Flores

The advent of a new religion, making serious and impressive claims to embody a new revelation from on high, is not a frequent occurrence.

Robert Rainy

Everybody always wants to rebel against their parents' music, but nobody listened to music louder than my dad.

Dan Auerbach