Quote by Karl Albrecht
If the frontline people do count, you couldn't prove it by examining the reward systems in most organizations.
Summary
This quote suggests that although frontline employees are important in organizations, the reward systems in place often fail to reflect this significance. It implies that these reward systems do not adequately recognize or appreciate the contributions made by frontline workers. Despite their crucial role in serving customers, solving problems, and maintaining operational efficiency, their efforts may go unnoticed or unappreciated. The quote highlights the disconnect between the value of frontline employees and the flawed reward systems that undermine their recognition and possibly disincentivize their motivation and loyalty.
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