Quote by Thomas J. Peters
The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.
Summary
This quote highlights the importance of treating customers and employees with respect and value in the business world. By treating customers like guests, businesses can create a positive and welcoming atmosphere that encourages customer loyalty and satisfaction. Similarly, treating employees like people acknowledges their individual worth and fosters a positive work culture, leading to increased productivity and employee satisfaction. By prioritizing genuine care and empathy towards both customers and employees, businesses can create a formula for success.
Topics
Business
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