Make sure your business is creating a service experience so good that it demands loyalty.

Summary

This quote emphasizes the importance of providing excellent service to customers in order to build loyalty. It suggests that businesses should focus on creating an exceptional service experience, one that goes above and beyond customers' expectations. By doing so, businesses can earn the loyalty and trust of their customers, which can lead to repeat business and positive word-of-mouth recommendations. The quote reminds businesses that simply meeting customer expectations is not enough; they need to consistently exceed those expectations to leave a lasting impact and make customers choose them over competitors.

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