Quote by Mark Cuban
It is so much easier to be nice, to be respectful, to put yourself in your customers' shoes and try to understand how you might help them before they ask for help, than it is to try to mend a broken customer relationship.
Summary
This quote emphasizes the importance of providing excellent customer service by being proactive and empathetic towards customers. It suggests that it is far simpler to be courteous, understanding, and anticipate customers' needs rather than trying to fix a damaged relationship that was not handled properly. By preemptively addressing customers' concerns and treating them with kindness and respect, businesses can establish strong relationships and avoid the need for complicated reconciliations later on.
By Mark Cuban
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