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Nordstrom's Rules for Employees: Rule # 1: Use your good judgment in all situations There are no additional rules
Summary
This quote implies that Nordstrom trusts its employees to exercise their good judgment in any given situation. Rather than establishing a list of strict rules, Nordstrom believes in empowering its employees to make decisions independently and responsibly. This approach stems from the belief that employees are capable of making reasonable decisions and taking appropriate actions without being heavily regulated. It emphasizes the importance of personal accountability and encourages employees to rely on their own judgment in handling day-to-day tasks and interactions with customers and colleagues.
Topics
Rules
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