Quote by Marshall Field

Right or wrong, the customer is always right.

Right or wrong, the customer is always right.

Summary

This quote means that regardless of whether the customer's demands or opinions are reasonable or logical, their satisfaction and preferences should always be the top priority for businesses. It highlights the importance of valuing customer feedback and addressing their complaints or concerns to ensure a positive experience. Ultimately, the success of a business often relies on meeting the needs and expectations of its customers, even if it means acknowledging or rectifying mistakes.

Topics

Leadership

By Marshall Field

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