Use non-verbal communication to SOFTEN the hard-line position of others: S = Smile O = Open Posture F = Forward Lean T = Touch E = Eye Contact N = Nod.

Summary

This quote suggests that when faced with individuals who hold a firm, rigid perspective, using non-verbal communication techniques can help to break down their barriers. By employing a genuine smile, keeping an open body posture, leaning slightly forward, using appropriate touches (such as a handshake or pat on the back), maintaining eye contact, and nodding in agreement, one can create an atmosphere of warmth and approachability. These non-verbal cues can effectively soften the hard-line position of others, fostering better understanding, and potentially leading to open dialogue and negotiation.

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