The simple act of saying 'thank you' is a demonstration of gratitude in response to an experience that was meaningful to a customer or citizen.

Summary

This quote emphasizes that expressing gratitude through a simple 'thank you' is a powerful way to show appreciation for a positive experience. Whether it's a customer or citizen, acknowledging the impact a situation had on them fosters a sense of gratitude and connection. Saying 'thank you' not only conveys appreciation but also recognizes the significance of the encounter, creating a positive interaction and potentially deepening the relationship between the parties involved.

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