A cardinal principle of Total Quality escapes too many managers: you cannot continuously improve interdependent systems and processes until you progressively perfect interdependent, interpersonal relationships.

Summary

This quote emphasizes the importance of building strong, collaborative relationships within an organization as a fundamental element of achieving total quality. It highlights that managers should not solely focus on improving systems and processes but also invest in nurturing positive relationships between individuals. Only when there is harmony and effective communication among team members can continuous improvement be achieved. This quote reminds managers that interpersonal relationships play a crucial role in the success of any improvement initiative.

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