Quote by Sam Walton

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

There is only one boss. The customer. And he can fire everyb

Summary

This quote emphasizes the paramount significance of customer satisfaction in determining the success of a company. It conveys that customers possess unparalleled control as they have the power to influence a business's fate by choosing where to spend their money. Regardless of hierarchy within an organization, no one is exempt from being dismissed by the customer if their demands are not met. Thus, this succinct statement emphasizes the importance of prioritizing and meeting the needs of the customer to sustain a thriving business.

Topics

Business

By Sam Walton

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