Summary
This quote suggests that once a client is acquired, the potential for losing them begins immediately. It highlights the importance of continuously delivering high-quality service and meeting their expectations in order to maintain their loyalty. Client retention requires consistent effort and the ability to adapt to their evolving needs and preferences. Additionally, it serves as a reminder that acquiring clients is just the beginning of a long-term relationship that requires ongoing attention and dedication.
Topics
Advertising
By Jay Chiat
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