Quote by Steve Maraboli
Many companies expect loyal customers without providing loyal service. This hasbeen the visionary failure of countless corporations.
Summary
This quote highlights the disparity between the expectations of companies and the reality of customer loyalty. It suggests that many companies assume customers will remain loyal without actively providing them with loyal service. The quote implies that this mindset has been detrimental to numerous corporations as it fails to recognize the importance of consistently delivering exceptional customer experiences. Therefore, it emphasizes the need for businesses to prioritize customer loyalty by offering high-quality service to foster lasting relationships with their customer base.
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